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artificial intelligence

They hear, but do they care? What AI can teach us about listening better

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They hear, but do they care? What AI can teach us about listening better

"I am aware it's a machine but it's super convenient and knows how to listen well whenever I need it," says Anna, a Ukrainian living in London. She is talking about her regular use of the premium version of ChatGPT, a chatbot powered by artificial intelligence.

What Anna – the BBC is not using her real name to protect her identity – finds particularly valuable isn't necessarily the AI's advice, but its ability to give her space for self-reflection.

"I have a history with it, so I can rely on it to always understand my issues and communicate with me in a way that suits me," she says. She is aware that this might seem odd to many people, including her friends and family, which is why she has asked to remain anonymous.

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She Is in Love With ChatGPT

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She Is in Love With ChatGPT

A 28-year-old woman with a busy social life spends hours on end talking to her A.I. boyfriend for advice and consolation. And yes, they do have sex.

Michael Inzlicht, a professor of psychology at the University of Toronto, said people were more willing to share private information with a bot than with a human being. Generative A.I. chatbots, in turn, respond more empathetically than humans do. In a recent study, he found that ChatGPT’s responses were more compassionate than those from crisis line responders, who are experts in empathy. He said that a relationship with an A.I. companion could be beneficial, but that the long-term effects needed to be studied.

“If we become habituated to endless empathy and we downgrade our real friendships, and that’s contributing to loneliness — the very thing we’re trying to solve — that’s a real potential problem,” he said.

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The surprising promise and profound perils of AIs that fake empathy

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The surprising promise and profound perils of AIs that fake empathy

It might seem strange that AI can even attempt to offer this kind of assistance. But millions of people are already turning to ChatGPT and specialist therapy chatbots, which offer convenient and inexpensive mental health support. Even doctors are purportedly using AI to help. Some experts say this is a boon. After all, AI, unhindered by embarrassment and burnout, might be able to express empathy more openly and tirelessly than humans. “We praise empathetic AI,” one group of psychology researchers recently wrote.

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