A 10-year-old girl watches YouTube with a friend during their after-school program. An ad pops up. A two-minute quiz can tell her if she has ADHD. She takes it, of course. And just like that, she comes home to talk to her child psychiatrist dad about how she has ADHD.
This story is not unique. Mental health awareness has become one of Canada’s most visible public health projects. The messaging is everywhere: Bell Let’s Talk, school wellness e-mails, workplace campaigns, social media initiatives.
Yet despite these efforts, population-level mental health keeps declining. Medication use is increasing. How can this be?
When researchers asked people whether they’d rather get an empathetic response from a human or from AI, human responses won by a wide margin. When the same researchers actually showed them the responses, AI won by a wider one. People who said they preferred human responses rated the AI replies as more empathetic, more validating, and even better at making them feel heard.
The most recent evidence comes from a Penn State and University of Toronto team led by Joshua Wenger, published in January in Communications Psychology. Across four studies, participants were given the choice between receiving an empathetic response from a human or from ChatGPT. They picked humans 57% to 62% of the time.
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