Empathy is one of many skills that help us build better relationships. But empathy can sometimes feel like a lofty concept. While it may be good for us and others, what does it actually look like in real life, and how can we cultivate it? Findings from lab studies don’t give us the full picture, often suffering from narrow definitions of empathy and not reflecting people’s everyday empathy experiences. To fill this void in the research, Greg Depow at the University of Toronto and his colleagues Dr. Zoe Francis and Dr. Michael Inzlicht conducted a study on people’s experience with empathy in their everyday lives, to find out how it affected their actions and well-being. Their findings shed some interesting light on how small moments of ordinary, everyday empathy work to benefit us all.
When researchers asked people whether they’d rather get an empathetic response from a human or from AI, human responses won by a wide margin. When the same researchers actually showed them the responses, AI won by a wider one. People who said they preferred human responses rated the AI replies as more empathetic, more validating, and even better at making them feel heard.
The most recent evidence comes from a Penn State and University of Toronto team led by Joshua Wenger, published in January in Communications Psychology. Across four studies, participants were given the choice between receiving an empathetic response from a human or from ChatGPT. They picked humans 57% to 62% of the time.
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